Resolved
Error rates have returned to their baseline. We are working with our downstream partners to establish causation and stability remediations. If you have any further questions please reach out to your support contact
Monitoring
We continue to monitor the situation. We are seeing some early signs of recovery with some successful token provisioning operations with Mastercard however this is not yet consistent across all customers. We are in touch with the relevant teams at Mastercard.
Identified
Our monitoring alerted us to an increase in error rates when provisioning network tokens with Mastercard.
This is a fault with the downstream Mastercard systems that we are actively monitoring and in contact with them.
